Under Article. 5 On the Decree. No. 185/1999 and 206/2005 if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or a user who has not entered a VAT number when registering to the site having been registered as "Private"), he has the right to rescind the purchase contract for any reason, without penalty and except as described thereafter.


The consumer has the right to terminate the contract without giving any reason within 14 days from delivery of the goods. The withdrawal period shall begin from the moment the consumer or a third party other than the carrier has acquired the physical possession of the ultimate good.

To exercise the right of withdrawal, the Consumer must inform Zo et Lo of its decision to terminate this contract by an unequivocal statement. For this purpose the consumer can use the return process, as specified in the page on the Easy Return.

To comply with the withdrawal deadline, it is sufficient that the consumer sends the communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

If the consumer withdraws from the contract, he will be be refunded of all payments made in favor of Zo et Lo. Without undue delay and in any event no later than 14 days from the day ZO et LO S.r.l.  has been informed of the decision to withdraw from this contract. Such refunds will be made using the same payment method used by the Consumer to place the order, unless the consumer has expressly agreed otherwise; in any case, the consumer will not incur any fees as a result of such refund.

The Consumer must ship / deliver the goods at ZO et LO S.r.l. to the following address:

Via Cesare Battisti, 46 30027 San Donà di Piave (VE)

Without undue delay and in any case within 14 days from the day he announced his withdrawal from the contract. The deadline is met if the consumer sends back the goods before the expiration of the 14 day period.

The costs of returning the goods will be charged to the consumer.

The consumer is responsible for the diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Exceptions to the right of withdrawal

The right of withdrawal is not provided for the supply of:

Goods that are liable to deteriorate or expire rapidly, sealed goods which are not suitable to be returned for hygiene reasons or related to the protection of the health and / or have been unsealed after delivery, goods that after delivery are, by their nature, inseparably mixed with other goods.

Zo et Lo reserves the right to refuse returns that are unauthorized and / or not sent in accordance with the return policy detailed online. In the case of unauthorized or non standard returns the merchandise will be returned to the shipping address specified in the original order. If an authrorized return is accepted, Zo et Lo will deduct a 20% administrative/re stocking fee from the refund.

Withdrawal module

Click here to exercise the right of withdrawal.