Introduction and acceptance of sale conditions

ZO et LO S.r.l., with registered office in Piazza Trevisan, 10,  30027 San Dona di Piave (VE), enrolled in the Reg. Of enterprises of Venice (No. 283 453), is the holder of the right of ownership and other rights on the online catalog on the website www.zoetlo.com.

These general conditions of sale (hereinafter only "Terms") govern all contractual sales and purchase of products, concluded between ZO et LO S.r.l. and customers.

The contract between ZO et LO S.r.l. and the Customer shall be concluded with the acceptance, even partial, of the order by ZO et LO S.r.l.. This acceptance is automatic, unless otherwise communicated to the customer. By placing an order in one of the methods provided, the Customer declares he has read this document and fully accepts all the terms of the sale.

If the customer is a consumer (a person who buys goods for purposes not related to his professional activity, or a user who has not included in the registration form the VAT having been registered as "Private"), after placing its order he should print or save an electronic copy of these general conditions of sale, subject to the requirements of Art. 3 and 4 of Legislative Decree no. 185/1999 on distance selling.

It excludes any right of the Customer to claim compensation and any contract or tort liability for direct or indirect damage, personal and / or property, caused by the rejection, even partial, of an order.

These general conditions can be updated or changed at any time by ZO et LO S.r.l. that will give a notice of the changes on the home page of the website and / or via e-mail.

Purchase methods

The Customer may only purchase products in the electronic catalog of Zo et Lo upon confirmation of the order and available at (www.zoetlo.com), as described in the relevant information sheets. The technical information included in the site faithfully reproduce those in the catalog of the manufacturers of the products. ZO et LO S.r.l., therefore, reserves the right to change the technical information of products in order to match those provided by the manufacturers without any notice. The order confirmation is sent by Zo et Lo. through an answer, sent to the email address supplied by the customer.  This confirmation message will contain date and time of execution of the order and a 'Customer Order Number', to be used in any further communication with ZO et LO S.r.l.

Price of the products

The prices listed on the site are in Euros (€) and include VAT. ZO et LO S.r.l. reserves the right to change prices at any time, but is equally committed to apply the prices listed on the site at the time of order.

ZO et  LO S.r.l. accepts orders for delivery in all the Countries indicated during checkout. It is still excluded delivery to residents in the towns of Livigno and Campione d'Italia.

ZO et LO S.r.l. emits receipt or invoice for purchased products, sending it to the Customer with the goods, in accordance with Article 21 of Presidential Decree 633/1972, as amended, and the resolution of the Ministry of Finance: Protocol 452 017 of 30/07/1990. Shipping costs are calculated, based on the weight and volume of the items in the cart and destination.

Shipping methods

After checking the availability of the items and after confirmation of payment, ZO et LO S.r.l. will process the orders according to the following schedules: Monday to Friday from 9.00 to 17.30. Orders placed on Saturday and Sunday will be processed on next Monday morning. All orders placed on holidays will be processed the next working day.

ZO et LO S.r.l. is not in any way responsible for delays in delivery or due to force majeure.

Upon delivery of the goods by the courier, the customer is required to check that the packaging is not damaged, or wet or otherwise altered, including the sealing materials.

Payment methods

Advanced Bank Transfer

In case of payment made by Advanced Bank Transfer, the order will be processed only after the order amount is credited in Mary S.r.l. bank account, which must occur within 7 working days from the date of order acceptance. Beyond these limits, the order is deemed automatically canceled.

The bank transfer description must contain:

    - the order number;
    - the date of the order;
    - name and surname of the order.

The bank details of ZO et LO S.r.l. on which to make bank transfers are:

CENTROMARCA BANCA CREDITO COOPERATIVO DI TREVISO E VENEZIA

Agenzia di San Donà di Piave (VE)

IBAN IT 78 N 08749 36280 038000000658

it is important that the transfer is carried out only after receiving the confirmation of the effective availability of the ordered goods. For SEPA Area only it is avaiable also MyBank, the payment method that allow to using the Internet Banking account to pay directly with bank transfer in a safe and easy way, reducing the time between the end of the process of bank transfer and goods's shipment.

PayPal

In cases of purchasing goods with PayPal payment method, simultaneously with the conclusion of the online transaction, PayPal will immediately charges the amount of the purchase.

In case of cancellation by both the Customer and in case of rejection of the same by ZO et LO S.r.l., contextually with the cancellation the amount of the canceled order will be credited back to the customer's PayPal account. The time of crediting of money depends exclusively on PayPal and the banking system. After ZO et LO S.r.l. has re-credit the amount to the customer's Paypal account, in no event ZO et LO S.r.l. is liable for any damages, direct or indirect, caused by delays in crediting that depend on Paypal or by the banking system.

ZO et LO S.r.l. reserves the right to require the customer information (eg. Landline phone number) for determining the actual ownership of the PayPal account. In the absence of the required documentation, ZO et LO S.r.l. reserves the right to refuse the order.

In no time of the purchase ZO et LO S.r.l. is able to know information about the buyer's credit card or other payment methods chosen within the PayPal wallet. In no event ZO et LO S.r.l. can be held responsible for any fraudulent use of credit cards by third parties, upon payment for products purchased on www.zoetlo.com

Credit Card

Upon purchase, we proceed with the redirection in a protected area in order to ensure the protection of data of the customer credit card.

On Zo et Lo it is possible to make purchases using Visa, Mastercard, American Express.

In order to ensure its customers protection on purchases made in online mode, it is recommended to subscribe to the services Verified By Visa or Mastercard Secure code requesting their bank security code with which to make their purchases in complete safety.

For more information regarding payments please contact the managers of your credit card or the same bank where it was issued.

Amazon Pay

Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods or services on third-party websites. To make a payment, you can use any of the payment methods on file in your Amazon account.There is no separate registration process.

For others questions about Amazon pay, you can visit Amazon Pay help page.

Guarantees

All products sold by Zo et Lo are covered by the manufacturer's standard warranty, according to DL 24/02. To use the warranty, the customer will keep the receipt / invoice sent with the goods.